Help Center

For customers paying with skins: help and guides

Paid a shop with skins? Trade links, held trades and checking your payment.

How to pay with skins at checkoutPaying a shop with CS2, Dota 2 or Rust skins: paste your trade link, pick items and accept one Steam trade offer. Step by step.
Find your Steam trade linkWhere to find your Steam trade link (trade URL) on desktop or in the Steam app, what it looks like and what to do when Steam says it is invalid.
Make your Steam inventory publicCheckout says no tradable items found? Set your Steam inventory to Public in your privacy settings, then reload the items on the checkout.
Why some items are not acceptedSome items show as Not accepted on the checkout. The usual reasons, why we cannot take them and what you can do instead.
My payment is on hold: what it meansYou accepted the trade but the payment shows trade protection or on hold? What Steam's up to 7-day protection means and what happens next.
Check a payment and who to contactLook up your skin payment with its payment ID on the find a payment page, and learn when to contact the shop and when to contact us.

Still need help?Write to us: a person answers, usually within one business day.