You can check any skin payment with its payment ID on the find a payment page. For questions about your order, contact the shop you paid first.
Find your payment ID
It is on the checkout page below the result and starts with dep_. Copy it before you leave the page.
Look it up
Open the find a payment page, paste the ID and press Find. You see the status, the amount, the number of items, when it started and, during trade protection, when protection ends.
What the status means
- Started, no items sent: you have not sent a trade offer yet.
- Offer waiting in Steam: accept it in Steam to finish the payment.
- Trade accepted / protected: the shop has been told, see My payment is on hold: what it means.
- Done: the shop received your payment.
- Did not go through or expired: nothing was taken from your inventory.
Who to contact
- Your order, balance or account at the shop: the shop. It decides when and how your order is credited, and only the shop can see your account there.
- The checkout itself or a trade that seems stuck: write to us through the contact page. Include the payment ID; we never need your Steam password or codes.
Not paid yet? See How to pay with skins at checkout.