Most sign-in problems have a quick fix. Find yours below.
"That email and password do not match"
Check the email for typos and that caps lock is off. Still wrong? Reset it, see Reset a forgotten password.
"Too many sign-in attempts"
After many failed tries we pause sign-in for that account for up to an hour. Wait, or reset your password to get straight back in.
The two-factor code does not work
Use the newest code and check that your phone's time is set automatically. See Turn on two-factor sign-in.
No confirmation email
The dashboard opens once your email is confirmed.
- Check spam and promotions folders.
- On the "Confirm your email" page, ask for a new link. A few resends per hour are allowed.
- Links work for 48 hours. An expired one needs a fresh link.
- Changed your email recently? The link goes to the new address.
"This account is suspended"
Write to us through the contact page from the email of your account if you think it is a mistake.
The page asks you to sign in again
For your safety, sessions end after some time and after a password change. Sign in again.
Still stuck? Contact us through the contact page and describe what you see.